PDF Version
 Report on a National Survey
of the Marketing Preferences
of Prescribers in
Physicians’ Offices
   
Conducted for
PharmaKinnex, Inc.
   
  July 18, 2006
 
 Table of Contents
   
I. Executive Summary
II. Survey Characteristics
III. Overall Conclusions
IV. Preferred Contact Method
V. Preferred Medication Distribution Method
VI. Preferred Product Information and Sample Contact Method
VII. Job Title of Respondent
VIII. Sex of Respondent
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 Appendix
Questionnaire:  Following Page 7
Data Tables:  Following
 Questionnaire

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II. Executive Summary

The recent PharmaKinnex, Inc. Prescriber Marketing Survey, was
conducted to gauge the marketing communications preferences of key
audiences in physicians’ office throughout the country. The results were
revealing – validating some assumptions and bringing to light some
interesting facts.

The results show us that direct mail and office visits are the most popular
methods of marketing communication, as compared to email, telephone
and e-detailing. This seems to lend credence to the value of multichannel
marketing and the notion that different people prefer different
methods of communication.

Most surprising however was the fact that 40 percent of those surveyed
preferred fax as a form of marketing communication. This “low-tech”
preference deserves further study as it does call in to question the value
of more elaborate marketing tactics.

It is also worth noting that 27 percent of nurses and 23 percent of office
prescribers prefer both telephone calls and site visits from salespeople.
Given that nurses are a key influencer to the prescribers, brand
marketers should keep this information in mind in developing a
detailing/marketing strategy.

Looking more closely at preferences for distributing medications, it seems
that both samples and coupons are preferred. However, it is quite clear
that samples are preferred if given a choice. By a seven to one ratio,
prescribers preferred just giving patients free samples as opposed to only
giving coupons, vouchers, or savings cards for medication. Given the
significant cost of both samples and vouchers, this result provides
valuable insight and may assist with making more efficient choices in a
marketing strategy.

Ultimately, this survey establishes a baseline for further study. However,
what we are seeing is that marketing preferences are not black and
white. The multi-channel approach, which employs a variety of strategies
and tactics to reach prescribers, clearly makes sense given the results.


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II. Survey Characteristics

This survey was conducted for PharmaKinnex, Inc. between June 19th and June 29th, 2006. A total of 100 prescribers were interviewed by telephone. Respondents were chosen from a random sample of prescribers from all over the United States. The interviews, which averaged two minutes in length, were made by professional interviewers at the Public Opinion Research, Inc. telephone bank in suburban Washington, D.C. between the hours of 10:00 AM and 4:30 PM.

The results of each interview were cross-tabulated against several different demographic breakdowns and job title


III. Overall Conclusions

1. According to the survey, a plurality (40%) of prescribers prefer receiving product information by fax. Twenty-nine percent prefer an office visit from a sales representative.

2. Sixty percent of respondents would like to be able to give both free samples and coupons for medication to their patients.

3. Respondents prefer visits from sales representatives to receive sample medication and product information.

   
Perferred Contact Method

IV. Preferred Contact Method
for Receiving Product Information

Forty percent of respondents would prefer to be contacted by fax for product information. Twenty-nine percent would rather get product information directly from
a sale representative visiting their place of business. Sixteen percent would prefer to be contact through direct mail. E-mail(7%), telephone (4%), and e-detailing (4%) were less popular methods of contact.

While there was not much difference between male and female respondents in their answers, males did show a slight preference for receiving information directly from a sales representative

   

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Physician’s assistants were split in their preference for contact method, with 33 percent preferring fax and 33 percent preferring direct mail. Nurses preferred fax (43%) and visits from the sales representative (32%). Office prescribers also preferred fax (34%) and a visit from the sales rep (29%).

V. Preferred Method of Direct Distribution of Medications

Sixty percent of all respondents prefer to distribute new medications through both free samples and coupons. Thirty-five percent preferred just giving patients free samples of medication, while only five percent preferred only giving patients coupons for medication. There appear to be little differences between the male and female preferences for direct distribution of medications.

 

There was also little difference between those who would rather have just office visits from sales representatives and those who would prefer both visits and telephone calls. Both groups preferred both giving free samples and coupons to patients.
   
Perferred Distribution Method
 
The majority of doctors, physician’s assistants, nurses, and office prescribers all prefer to give both free samples and coupons to patients. However, forty-four percent of nurses prefer just giving free samples to patients over both samples and coupons.

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VI. Preferred Method of Receiving Sample Medication and Product Information: Phone Conversations with Sales Representatives versus Office Visits from Sales Representatives

Seventy-seven percent of all respondents would rather receive an office visit from a sales representative than a telephone call. Twentyone percent would rather receive both office visits and telephone calls.

Both males and females overall prefer an office visit from a sales representative. However, while only nine percent of males
preferred both, twenty-three percent of females preferred both.

Eighty-three percent of physician’s assistants, seventy-three percent of nurses, and seventyfour percent of office prescribers prefer office visits from sales representatives. Twentyseven percent of nurses and 23 percent of office prescribers prefer both telephone calls and site visits by their sales representatives. Preferred Product Information Contact Method


Perferred Product Information Contact Method


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VII. Job Title of Respondent

Forty-two percent of those interviewed were nurses. Thirty-six percent were office prescribers, eighteen percent physician’s assistants, and four percent were doctors. Thirty-six percent of the males interviewed were doctors, twenty-seven percent were physician’s assistants, twenty-seven percent were office prescribers, and nine percent were nurses. A plurality of those women we interviewed were nurses (46%). Thirty-seven percent were office prescribers, and 17 percent were physician’s assistants.

   

Respondant Occupation


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VIII. Sex of Respondent

Eighty-nine percent of respondents interviewed were female while 11 percent were male.

All of the doctors we interviewed were males.

Ninety-eight percent of nurses interviewed were female and ninety-one percent of office prescribers were female.


PharmaKinnex, Inc. Prescribers Marketing Survey Questions
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Hello, my name is ___________ calling for Public Opinion Research. We're conducting a three question survey today regarding preferences for learning about the availability, features and benefits of prescription drugs. Is a prescriber or nurse available for a 15 second phone call?
(IF NO, THEN TERMINATE)
We're interviewing offices across the country and we'd really like to have your input. Again, this is strictly research

1) The first question is: Which contact method would best fit your needs when it comes to receiving product information: (READ LIST)

1 - Email
2 - Telephone
3 - E-detailing (Electronic or online marketing)
4 - Direct mail
5 - A Sales Rep visit, or
6 - Fax

2) When it comes to the direct distribution of medications, would you prefer to . . . (READ LIST)

1 - Give patients free samples of medications
2 - Give patients coupons which would allow them to get the medication for free or at greatly reduced cost, or
3 - Have the option to do both?

3) Would you prefer to speak to a sales representative on the telephone to receive samples and product information or have a sales representative visit the office?

1 - Telephone call
2 - Office visit
3 - Both

4) OK, just for statistical purposes, could you tell me if you are a doctor, physician's assistant, nurse, or the office prescriber?

1 - doctor
2 - physician's assistant
3 - nurse
4 - office prescriber
5) Thank you very much for your time. Good evening (Day).
(HANG UP PHONE)

Was person interviewed a male or female ?

1 - Male
2 - Female


DATA TABLES