| Report
on a National Survey of the Marketing Preferences of Prescribers in Physicians’ Offices |
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| Conducted
for PharmaKinnex, Inc. |
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| July 18, 2006 | |
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| Table of Contents | |
| I. Executive Summary II. Survey Characteristics III. Overall Conclusions IV. Preferred Contact Method V. Preferred Medication Distribution Method VI. Preferred Product Information and Sample Contact Method VII. Job Title of Respondent VIII. Sex of Respondent |
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| Appendix | |
| Questionnaire: | Following Page 7 |
| Data Tables: | Following Questionnaire |
| Page 2 |
| Top |
| II. Executive Summary |
| The recent PharmaKinnex, Inc. Prescriber Marketing Survey, was conducted to gauge the marketing communications preferences of key audiences in physicians’ office throughout the country. The results were revealing – validating some assumptions and bringing to light some interesting facts. The results show us that direct mail and office visits are the most popular methods of marketing communication, as compared to email, telephone and e-detailing. This seems to lend credence to the value of multichannel marketing and the notion that different people prefer different methods of communication. Most surprising however was the fact that 40 percent of those surveyed preferred fax as a form of marketing communication. This “low-tech” preference deserves further study as it does call in to question the value of more elaborate marketing tactics. It is also worth noting that 27 percent of nurses and 23 percent of office prescribers prefer both telephone calls and site visits from salespeople. Given that nurses are a key influencer to the prescribers, brand marketers should keep this information in mind in developing a detailing/marketing strategy. Looking more closely at preferences for distributing medications, it seems that both samples and coupons are preferred. However, it is quite clear that samples are preferred if given a choice. By a seven to one ratio, prescribers preferred just giving patients free samples as opposed to only giving coupons, vouchers, or savings cards for medication. Given the significant cost of both samples and vouchers, this result provides valuable insight and may assist with making more efficient choices in a marketing strategy. Ultimately, this survey establishes a baseline for further study. However, what we are seeing is that marketing preferences are not black and white. The multi-channel approach, which employs a variety of strategies and tactics to reach prescribers, clearly makes sense given the results. |
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II. Survey Characteristics This survey was conducted for PharmaKinnex, Inc. between June 19th and June 29th, 2006. A total of 100 prescribers were interviewed by telephone. Respondents were chosen from a random sample of prescribers from all over the United States. The interviews, which averaged two minutes in length, were made by professional interviewers at the Public Opinion Research, Inc. telephone bank in suburban Washington, D.C. between the hours of 10:00 AM and 4:30 PM. The results of each interview were cross-tabulated against several different demographic breakdowns and job title |
| III. Overall Conclusions | |
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Perferred
Contact Method![]() |
IV.
Preferred Contact Method Forty
percent of respondents would prefer to be contacted by fax for product
information. Twenty-nine percent would rather get product information
directly from While there was not much difference between male and female respondents in their answers, males did show a slight preference for receiving information directly from a sales representative |
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Physician’s assistants were split in their preference for contact method, with 33 percent preferring fax and 33 percent preferring direct mail. Nurses preferred fax (43%) and visits from the sales representative (32%). Office prescribers also preferred fax (34%) and a visit from the sales rep (29%). V. Preferred Method of Direct Distribution of Medications Sixty percent of all respondents prefer to distribute new medications through both free samples and coupons. Thirty-five percent preferred just giving patients free samples of medication, while only five percent preferred only giving patients coupons for medication. There appear to be little differences between the male and female preferences for direct distribution of medications.
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| There was also little difference between those who would rather have just office visits from sales representatives and those who would prefer both visits and telephone calls. Both groups preferred both giving free samples and coupons to patients. | |
Perferred
Distribution Method |
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The majority of doctors, physician’s assistants, nurses, and office prescribers all prefer to give both free samples and coupons to patients. However, forty-four percent of nurses prefer just giving free samples to patients over both samples and coupons. |
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VI. Preferred Method of Receiving Sample Medication and Product Information: Phone Conversations with Sales Representatives versus Office Visits from Sales Representatives Seventy-seven percent of all respondents would rather receive an office visit from a sales representative than a telephone call. Twentyone percent would rather receive both office visits and telephone calls. Both
males and females overall prefer an office visit from a sales representative.
However, while only nine percent of males Eighty-three percent of physician’s assistants, seventy-three percent of nurses, and seventyfour percent of office prescribers prefer office visits from sales representatives. Twentyseven percent of nurses and 23 percent of office prescribers prefer both telephone calls and site visits by their sales representatives. Preferred Product Information Contact Method |
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VII. Job Title of Respondent Forty-two percent of those interviewed were nurses. Thirty-six percent were office prescribers, eighteen percent physician’s assistants, and four percent were doctors. Thirty-six percent of the males interviewed were doctors, twenty-seven percent were physician’s assistants, twenty-seven percent were office prescribers, and nine percent were nurses. A plurality of those women we interviewed were nurses (46%). Thirty-seven percent were office prescribers, and 17 percent were physician’s assistants. |
Respondant Occupation
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VIII. Sex of Respondent Eighty-nine percent of respondents interviewed were female while 11 percent were male. All of the doctors we interviewed were males. Ninety-eight percent of nurses interviewed were female and ninety-one percent of office prescribers were female. |
| PharmaKinnex,
Inc. Prescribers Marketing Survey Questions Page 1 Top |
Hello, my name is
___________ calling for Public Opinion Research. We're conducting a three
question survey today regarding preferences for learning about the availability,
features and benefits of prescription drugs. Is a prescriber or nurse
available for a 15 second phone call? 1) The first question is: Which contact method would best fit your needs when it comes to receiving product information: (READ LIST)
2) When it comes to the direct distribution of medications, would you prefer to . . . (READ LIST)
3) Would you prefer to speak to a sales representative on the telephone to receive samples and product information or have a sales representative visit the office?
4) OK, just for statistical purposes, could you tell me if you are a doctor, physician's assistant, nurse, or the office prescriber?
Was person interviewed a male or female ?
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