|
|||||||||||||
Pharmaceutical Telemarketing Call Center Features
With our state-of-the-art pharmaceutical telemarketing call center, PharmaKinnex knows how to communicate with your customers. In the last few years our programs have delivered professional quality details to over 400,000 Healthcare Professionals representing a wide range of therapeutic classes and specialties.
Pharmaceutical Telemarketing Call Centers are evolving. People, businesses, and technology are changing all the time and we recognize that our call center technology needs to keep pace. With ever-increasing customer expectations, mobility and flexibility are becoming more and more essential. Our new call center application provides a host of features.
PharmaKinnex Telemarketing Call Center features:
- Predictive Outbound Dialing
- IVR: Interactive Voice Response
- ACD: Automatic Call Distribution
- DNIS: Dialed Number Identification Service
- Call Blending
- Skills-Based Routing
- Conferencing
- Transferring Capabilities
- Monitoring/Coaching/Barging
- Business-2-Business Model
- e-Reporting
- Real-Time Displays
- Scheduling Packaging
- Security
- Play message to abandon
- Outbound IVR
- Third-Party Conference
Predictive Outbound Dialing
Predictive dialing is based on a sophisticated dialing calculation, which takes into account many criteria, including abandonment percentage, contact ratio, average talk time, agents waiting for call, agents in calls, and more. Our “blended lead” feature allows our dialers to call multiple lists simultaneously, ensuring maximum penetration of each campaign. Moreover, with self-pacing, the dialer does not need constant supervision. He or she determines how quickly the next call should be placed using real-time statistics.
IVR: Interactive Voice Response
The IVR feature has unlimited configurations for routing calls based on client preferences, the Dialed Number Identification Service (DNIS), and caller touch-tone responses. With the IVR feature, you can create and edit scripts designed specifically for your organization. IVR also serves as an auto-attendant and allows routine inquiries and marketing information to be communicated quickly and effectively.
Real Time Reporting
Real Time Reporting enables you to evaluate inbound, outbound, and web-bound performance. We have simplified the reporting process allowing you to customize them to fit your needs. View reports detailing current agent information, the inbound queue, list performance, and many more. With so many reporting options, our clients can analyze all aspects of the project.
PharmaKinnex core service offering, our interactions with Healthcare Professionals cost effectively extend your reach by communicating to such audiences as:
Uncovered Targets:
- Vacant Territories
- Non-Called On/No See/Low See Deciles
- Block States, Remote Targets
- Sub Specialty Groups
- Pharmacists
- Managed Care Organizations
- Hospitals
- Veterinarians
- Clinics
- Mid Wives
- Long Term Care Facilities
- PAs and NPs
- School Nurses…
